Do you have an emergency vet on call?

Absolutely! – We rarely have a need to call our vets but when we do they are only a phone call away 24/7. It is also good to know that our local vet practice has six vets who specialise in different areas and are world class when it comes to pet care. www.cessnockvet.com.au

If your cat does need to go to our vets, you can be reassured that our vet will contact your vet if needed, relative to your cat’s health history and special needs.

Our vet is also happy to talk to you at any point to discuss your cats veterinary treatment or ongoing medication needs.

My cat has daily medication – is that a problem?

Administering your cat’s medication at the right time in the right way is something we do very well.

If your cat is on daily medication please call so we can discuss the best way to administer it.

All medication is kept refrigerated at all times, which is quite important for many medications.

We have daily am & pm medication sheets that clearly state your cat’s name, the room number they are in & the medication they are due to receive. These sheets are then signed of by the senior staff member as they administer the medication and then rechecked by the Resort Manager.

Medications are given at 7am in the morning and 7pm in the evening so that the important 12 hr gap can be in place for cats that are on am & pm medication.

My cat got cat flu the last time he was at a cattery even though he was fully vaccinated & I don’t want that to happen again. Can you assure me of this?

Unfortunately, I can’t assure you that your cat won’t catch the flu whilst holidaying with us, in the same way that a shopping centre can’t assure you that you won’t catch a cold whilst shopping there.

What I can assure you is that we rarely see Cat flu due to our cattery being open plan, having fresh air flow and being thoroughly cleaned daily.

We also designed our cattery to feel like a home away from home, so our cat guests feel relaxed and happy. This makes a big difference in minimising flu outbreaks as a stressed cat is much more likely to experience a flu episode.

We believe that “a happy cat is a healthy cat”

How do you make sure your cats guests don’t suffer on really hot days?

Unfortunately, I can’t assure you that your cat won’t catch the flu whilst holidaying with us, in the same way that a shopping centre can’t assure you that you won’t catch a cold whilst shopping there.

What I can assure you is that we rarely see Cat flu due to our cattery being open plan, having fresh air flow and being thoroughly cleaned daily.

We also designed our cattery to feel like a home away from home, so our cat guests feel relaxed and happy. This makes a big difference in minimising flu outbreaks as a stressed cat is much more likely to experience a flu episode.

We believe that “a happy cat is a healthy cat”

My cat is prone to weight loss/gain when I am away. What do you do to make sure a healthy weight is maintained?

Weight is a really good indication of how happy, healthy & well your cat is.

So you will be pleased to know that we keep a track of your cat’s weight regularly throughout their holiday stay and let this guide us as to whether or not to increase, decrease or maintain the amount being fed.