How far in advance do I need to book my dog’s holiday stay?
This depends on the time of year. In our quieter low season times you can book your dog in for a holiday stay with very little notice (even the day before is ok).
If you are planning on going away during a school holiday high season time you will need to book well in advance (usually a month or two is ok) as we do get fully booked out during these times.
For Christmas/New Year bookings, you will need to book many months in advance as some years we are fully booked 4 to 5 months in advance.
Note – if you do ever require care unexpectedly during a busy school holiday period, please give us a call to try your luck as we do occasionally get a last minute cancellation.
Do I have to pay a deposit and if so, how much?
No, we do not charge a deposit but we do ask that you be quite certain that you will require the holiday care before you book it in. So if you are still checking out a few different options we ask that you wait until you are certain that using our pet resort for your dog’s care is definitely what you have decided to do.
Is there a cost if I have to cancel my booking?
No. We do not have a cancellation fee. We trust that you have booked a holiday in good faith and that the only reason you would be cancelling is if something unexpected has happened. If this is the case, we ask that you let us know as soon as you know so we can offer the accommodation spot to another customer.