What is the size of the space they travel in if I decide to use the pick-up and delivery service?

We use Mercedes Sprinter vans as our pet chauffeur vehicles, which are a large sized van. Inside we have designed and installed purpose-built crates. This means that each travelling pet has its own safe space. The size of the area is relative to the size of the dog, meaning the bigger the dog, the bigger the crate size. That said, the crates are not designed to be spacious (think of people travelling in a car or train). They are designed to be an adequate space for a dog to travel a short distance in. Our rule of thumb is that the dog travelling needs to be able to turn around in its crate and to curl up to have a snooze, which is what most dogs do once the van is moving along.

Our transport vans are air-conditioned, so your dog(s) will travel in a comfortable climate-controlled environment. This is quite important if it is a hot day. We will put two dogs from the same home into the one travel crate area, but we will never put dogs from different homes in the same travel space as they would likely fight in such a small area. For safety and comfort each dog being transported has its own individual travel crate.

Do you pick up my dog from my house or do I have to take my dog to the vets?

Our chauffeur service operates door to door which means no vets are involved.

 We prefer it this way for a few reasons:

  • Your pet does not have to adjust to two different environments (your vets and our pet resort), instead coming directly from your place to our place and back again.
  • Your dog doesn’t run the risk of picking up any sicknesses from your vets (at the end of the day, the vets is where sick dogs are taken for care).
  • Your dog will not spend ½ a day sitting in a crate at your vets as all our guests arrive at Akuna Pet Resort by early to mid morning and are delivered home between 6am-8am in the morning.
  • We like the fact that any vets recommending our pet resort are doing so because they have heard good reviews from their customers NOT because they are being paid to do so. Many vets that recommend a pet resort / dog kennel receive a financial payment for their recommendation. A vet clinic that operates as a pick up and delivery point for a pet resort is generally receiving a commission payment of 10% to 15% of your pet’s total holiday accommodation bill. Most pet owners are not aware of this financial arrangement, believing instead that their vets are just being helpful and accommodating. So check and see what your vet’s relationship is with the pet resort / dog kennel they recommend.
  • The best reason? You don’t have to go anywhere. Just jump out of bed, open the door and there we are ready to give your dog a great holiday.

Can you pick up and deliver my dog to my vets instead of coming directly to my house?

We prefer not to do this for the above reasons but have also found that it does not usually work with the vet’s opening hours, as we offer our service between 6am-8am in the morning and most vets don’t open till 9am. Occasionally a vet will agree to be a drop off or pick up point for one of their customers but keep in mid when asking your vet that they will need to be available for our drivers from 6am onwards.

What days and times do you offer the pick up and delivery service?

We offer our pick up and delivery service to Sydney, Newcastle, Central Coast and the Hunter Valley five days per week Monday to Friday. We come to your house between 6am and 8am in the morning and give you a call the day before to give you a more precise time to expect us.

Is there a cost for the pick up and delivery of my pet?

We charge $25 each way for this service, so it would be invoiced as $50 in total if you were to request both a pick up and delivery for your pet. Note – you can request just a one way lift. Note – the rate is still $25 to come to your house, no matter the number of pets being picked up or dropped off, as they are all included in this one $25 fee.

Is the van air conditioned?

Sure is! So your dog will travel in comfort even on a hot day.