Our cattery offers exclusive, comfortable “home away from home” accommodation and from the moment your cat leaves your home in Sydney, Newcastle, the Central Coast or Hunter Valley, it will be treated like one or our own pets.
All cats must be currently vaccinated to a F3 level and a vaccination certificate will need to be shown at commencement of your cat’s holiday or emailed through ahead of time.
All cats must be on a flea treatment that kills fleas on contact. This way your pet and our pet Resort stays flea free
All cats must be on an all wormer.
It is essential that you fill in the “Pet information form” as it gives us a good understanding of your cats overall holiday needs. They give us a good snap shot of your cats’ health problems, diet, weight, what they like, what they don’t like etc. Pet Information Form
The “Client information” form is also important as it provides us with your contact details. This means we will have no difficulty getting in touch if needed, during your pets holiday stay. Client Information Form
If your cat is old, sensitive to hot or cold or is simply spoilt you’ll be happy to know that our cattery living room is air conditioned, so cool in Summer and warm in Winter. Add soft comfortable cubby house bedding, a little TV and you’ve got accommodation fit for a King.
At Akuna we have excellent systems in place to manage all of your pet’s medication requirements, including injectable medications. We do though apply a small handling fee for this service. We charge a flat $3/day per pet fee for the preparation and administration medication.
Some pet parents choose to send some familiar items from home or have cats that require their own diet. We are happy to accommodate these requests but do apply small handling fees.
|Food from home (meals/treats)||$3.00 p/day|
At Akuna we feed our guests a delicious premium dry food once per day in the morning but if you prefer we are happy to feed your pet twice a day. We divide the recommended daily portion size into two servings, feeding one portion in the morning and one portion at night. Please note that we apply a small handling fee for this service.
If your cat is on its own food due to allergies or personal preference we will make sure they receive the exact amount of food you have recommended and that they don’t have access to any other cat’s food.
You can purchase a number of yummy treats for your cat from our treat menu but if there is something we don’t offer or you would prefer to send along your cat’s own treats from home just let us know as we are happy to accommodate this request. Please note there is a small handling fee for this service.
|Food from home (meals or treats)||$3.00 p/day|
Bookings can be made by phone, email or online
Each pet is charged per calendar day. This includes arrival and departure days (and is regardless of drop off or pick up time).
Full payment is due at the commencement of boarding and can be done by credit card, direct transfer or EFTPOS. Pre paid bookings or any deposit paid towards bookings are non-refundable if you cancel however will remain as a credit for future use for a period of 12 months.
All Christmas bookings require a $200.00 deposit that is non-refundable if you cancel after the 1st December. All Easter bookings require a $200.00 deposit that is non-refundable if you cancel after 13 March.
Deposits paid outside of peak periods are non-refundable but can be used as a credit for 12 months to go towards a new booking.
Our invoicing system works on a calendar day basis. This means, if your cat is being delivered home you will be charged for the last day they are holidaying with us.
Please note the office part of Akuna is closed on public holidays, including Friday to Monday of the Easter long weekend.
We offer discounts for long term stays or $ spend amounts (See below).
If you have any questions or would like a quote please give our lovely office team a call. They’ll be happy to help.
For Long term boarding for cats:
5% – for bookings 8 weeks and over or spend amount of $1,050
10% – for bookings 12 weeks and over or spend amount of $1,600
15% – for bookings 6 months and over or spend amount of $3,450
20% – for bookings 1 year and over or spend amount of $6,900
For multiple pets:
5% – for 3 pets,
10% – for 4 or more pets
We do not offer a discount on two cats sharing the one accommodation area but they do benefit by sharing their “wander time”.
For example if you have two cats and both were booked on “Comfortable Care” – (a care package that includes 1 x 1/2 hr wander time per day) they would share their combined 2 x 1/2 hr wander times per day. We schedule this as a 1/2 hr wander time in the morning and then another 1/2 hr wander time in the afternoon.
Any additional wander times you purchase would also be shared.
Your two cats are welcome to share their accommodation area. Being four levels high there is plenty of room cuddling or privacy. Generally speaking we find it’s best for two dogs from the same family to stay together, because let face it – they are usually best friends who can’t stand the idea of being separated. However if you have two cats that would be happier with side by side individual accommodation we are happy to arrange it this way for you.
You have 2 cats that don’t get along.
In this situation you would book each cat in for a holiday as an individual guest on whichever care package you thought would suit them most. They would then have individual accommodation, wander time and one to one cuddling, brushing, and love. We can house you cats side by side so they can still pick up each other’s scent or we can accommodate them well apart so they have no contact at all. Simply advise us of what you think would be best for your two cats.
Give us a call
If you own two cats and have any questions about the above please give us a call, as we are happy to chat about what holiday arrangements will best suits you and your pet’s.
Minimum bookings apply to the Christmas period between 22nd of December and the 11th of January. We apply these minimum booking times/spends at Christmas when it is really busy to allow us to have enough income to carry our full time staff throughout the quieter months of the year. This way we can provide a consistent level of care meaning the same pet carers are able to look after your pets all year round.
All Christmas bookings require a $200.00 deposit that is non-refundable if you cancel after the 1st of December
4 Weeks: (or $590.00 spend)
For new or existing customers that have not used our service in the last 12 months.
3 Weeks: (or $440.00 spend)
For existing customers that have used our service for less than 14 days of that calendar year. Not including Christmas last year.
2 Weeks: (or $300.00 spend)
For existing customers who have used our service for 14 days or more of that calendar year. Not including Christmas last year
1 Week: (or $150.00 spend)
For existing customers who have used our service for 28 days or more of that calendar year. Not including Christmas last year.
4 Days: (or $105.00 spend)
For all customers wanting to use us between the 12 of January to the 28th of January.
Occasionally we need to transport a pet to the vets for either a medical emergency or for a more routine treatment such as getting their vaccinations updated. If this occurs during your pets holiday stay we apply a pet transportation fee for this service
Vet Pet transport – $30 p/trip