Our 7-Step Akuna Pet Resort process means that you get away on your holiday relaxed, without all those last minute worries that often accompany a Dog boarding service. Book a chauffeured collection to our pet resort from Sydney, Newcastle, the Hunter Valley or Central Coast, or bring your four-legged friend here yourself.

1. Enquiry & Inspections

If your pet hasn’t been to Akuna Pet Resort before, you will no doubt have questions. Many of the answers will be found on our FAQ page.

  1. We are pleased to welcome you for a visit any time although we do not conduct inspections on the same day that your pet is booked in for a holiday. Pets settle so much better if they say goodbye at the office, rather than thinking you will be checking into the pet hotel with them.
2. Booking

You can book pet hotel accommodation and a care package with a phone call or email. You can book online using our booking platform by clicking here. Alternatively, use our online booking request form.

3. Pick-Up

If you wish, we will collect your pet from your home in Sydney, Newcastle, the Hunter Valley or Central Coast and transport it to our pet resort. Pick up is usually between 6am to 8am Monday to Friday, depending on your location. Your pet will travel in a modern van in a secure personal travel section and in air-conditioned comfort.

See our Chauffeur Service for more details on how this works.

The chauffeur who collects your pet will check that your paperwork is all in order regarding pet and client info forms, contact details, delivery home date and up to date vaccinations.

If you are driving your pet to our pet resort, follow the directions on our contact page. Upon arrival we’ll check the paperwork regarding dates and vaccinations on arrival; otherwise the chauffeur who collects your pet will check these details.

4. First Day

When your pet arrives at Akuna Pet Resort, it will be weighed and taken to its hotel room and new back yard (if it is a dog). We weigh all pets as part of our commitment to their good health, and food portions are given according to their weight, rather than guesswork.

5. Relax & Have Fun

Our pet hotel is located on 10 wonderful Hunter Valley acres and your dog will be eager to explore—even city dogs from Sydney love our pet resort’s bush walks and time in the water fun park. Depending on the care package you have selected, there will be a variety of fun and activity.

Cats get the opportunity to enjoy a comfortable living room, complete with a couch, tv, floor-to-ceiling accommodation pads, soft sleeping cubby houses, garden courtyard, air con, fresh air, natural sunlight and heaps of toys.

Best of all, you can check out your pet’s happy face on Instagram, which your whole family will love to see while you are on holiday, particularly if you have young children.

6. Ready To Go Home

When home time comes around, your dog will enjoy a warm hydro-bath and blow-dry, in our dedicated spa room. Toys and bedding from home are gathered up and we also record your pet’s checkout weight.

For your cat, we’ll make sure it is ready for their homeward trip by gathering up any food, medication, toys or bedding they may have and recording their final check-out weight.

7. Returning Home

You can collect your pet from Akuna Pet Resort, or book our chauffeur service for delivery back to your home in Sydney, Newcastle, the Hunter Valley or Central Coast. We will call or email you the day before to confirm drop off time.

Your pet will be excited to see you and you will feel reassured that it had a great time just by looking at its bright eyes and shiny coat!